Watch the video of our exclusive event for compelling CX insights into data, vulnerability and the opportunity for growth.
The face of vulnerability is changing as nearly every household is battling the cost of energy, fuel, foods and other products – all set against the backdrop of rising inflation and stagnant wages. This means we need to better understand and interpret data to ensure customer experience management can meet increased demand from our customers and communities and help support growth opportunities.
On March 29, Capita held another in our series of events tracking the cost-of-living crisis, its effects and what actions businesses are taking.
Moderated by Martin Hill-Wilson, CEO of Brainfood Consulting, and with speakers representing both the private and public sectors, we explored:
- What are the new priorities that unite us as a nation of consumers and communities?
- Making ends meet and reducing the cost of living is set to remain the underlying priority throughout 2023 – how can we better use and share data across organisations to predict and manage increased demand?
- How are different customer segments adapting their behaviour and priorities in response to the cost-of-living crisis?
- What are the priorities for customer experience management?
Complete your details on the right to watch the full video of the session →
Martin Hill-Wilson
CEO, Brainfood Consulting
Martin was CEO of one of the first BPOs and CX consultancies in the UK. He spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He’s now in his tenth year as Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, consulting and mentoring.
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Trinh Tu
MD, Public Affairs, Ipsos
Trinh Tu is Managing Director of Public Affairs, Ipsos’ research, evaluation and advisory practice which supports UK government departments, European institutions, and international organisations to understand public and business opinions, behaviours and trends and their impact on policy solutions.
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David Fairley
Public Sector Client Manager, Capita
David has a wealth of sector knowledge and experience that has been integral in the development of our portfolio of Planning and Reporting solutions in further and higher education and local authorities. David's priority is understanding the problems faced both by the sector and the individual organisations, to create solutions that are tailored perfectly to their unique needs.
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Mark Billingham
MD, UK Business, Capita Experience
Mark was previously Group Customer Care and Experience Director & COO of Financial Services at The Very Group, the UK’s largest integrated online retailer and financial services business. He’s had a varied career spanning 15+ years across operational and outsource management, transformation and customer experience, including at Vodafone and British Gas.