• Home
  • Our Application Process

We’re committed to providing a fair, inclusive, barrier-free recruitment process for everyone. We have two routes to apply, depending on whether you’re applying for a professional/experienced hire role or within our customer service area.

Professional/experienced hire roles

Here’s what you can expect of the process when applying for professional and experienced hire roles – simply toggle the + sign to learn more about each stage:
    Step 1 - applying for a vacancy

    You can apply to any of our vacancies online through our recruitment system, Workday*. 

    When you hit ‘Apply’ on a job advert, you’ll need to either create an account or sign into your account. Then you’ll need to complete several fields within the application form, including your contact details, and you’ll be asked to upload a copy of your CV. For some roles, you don’t need to include a CV – if so, it will say this within the advert itself.

    * The online application form provides a responsive interface with the ability to zoom in and is compatible with:

    • common screen readers
    • focus indication and keyboard support for non-mouse users
    • speech-to-text software for hands-free users
    • colour and contrast enhancements provided by assistive technology.
    Step 2 - we’ll get in touch

    After you’ve applied, you’ll be contacted by one of our sourcing team to discuss the role, your CV and any questions you might have. 

    This conversation generally takes place over the phone, or you can request a video interview if you prefer.

    Step 3 - your interview

    We’ll invite you to join us for an online interview using Microsoft Teams, a web-based video interview platform. We use it to conduct face-to-face video interviews and assessments, and this can include competency-based interviews, presentations and informal role discussions with different interviewers associated with the role you applied for. 

    We’ll let you know the time, date and venue for the interview and discussion in advance, to give you time to prepare for it.

    Step 4 - vetting and checks

    If you pass the interview stage, you’ll need to submit certain documents as part of vetting process. We’ll conduct a background check based on the documents you submit, which include proof of person (passport, birth certificate), proof of address and proof of National Insurance number. 

    You’ll also need to fill in your personal details on the Security Watchdog portal and sign a declaration of consent for them to carry out checks. These could include financial probity, basic criminality, an ID check and address check.

    Step 5 - the job offer

    We’ll be in touch by phone to let you know if you’re successful and to offer you the role before we send you written confirmation pending vetting. Once you’ve been successfully vetted, you’ll then receive your contract.

    Step 6 - joining the team

    As soon as you join us, you’ll kick-off your professional journey with the Capita induction program. It’ll get you up to speed on everything you need to know at the very start. 

    We look forward to welcoming you and working with you as a trusted and proud member of the Capita family.

    Customer service roles

    Here’s what you can expect of the process when applying for customer service roles - simply toggle the + sign to learn more about each stage:
      Step 1 - applying for a vacancy

      You can apply to any of our vacancies online through our recruitment system, Workday*. 

      When you hit ‘Apply’ on a job advert, you’ll need to either create an account or sign into your account. Then you’ll need to complete several fields within the application form, including your contact details, and you’ll be asked to upload a copy of your CV. For some roles, you don’t need to include a CV – if so, it will say this within the advert itself.

      * The online application form provides a responsive interface with the ability to zoom in and is compatible with:

      • common screen readers
      • focus indication and keyboard support for non-mouse users
      • speech-to-text software for hands-free users
      • colour and contrast enhancements provided by assistive technology.
      Step 2 – take part in an assessment

      You’ll be invited to take part in our Arctic Shores assessment. It’s a behavioural-based assessment that measures natural behaviours and personality traits. The assessment is made up of eight tasks, all validated by both the neuroscientific and psychological communities. 

      You can find out more about the assessment in our FAQs.

      Step 3 – we’ll get in touch

      After your assessment, you’ll be contacted by one of our sourcing team to discuss the role, your CV and any questions you might have. This conversation generally takes place over the phone, or you can request a video interview if you prefer.

      Step 4 – your interview

      We’ll invite you to join us for an online interview using Microsoft Teams, a web-based video interview platform. We use it to conduct face-to-face video interviews and assessments, and this can include competency-based interviews, presentations and informal role discussions with different interviewers associated with the role you applied for. We’ll let you know the time, date and venue for the interview and discussion in advance, to give you time to prepare for it.

      Step 5 – vetting and checks

      If you pass the interview stage, you’ll need to submit certain documents as part of vetting process. We’ll conduct a background check based on the documents you submit, which include proof of person (passport, birth certificate), proof of address and proof of National Insurance number. You’ll also need to fill in your personal details on the Security Watchdog portal and sign a declaration of consent for them to carry out checks. These could include financial probity, basic criminality, an ID check and address check.

      Step 6 – the job offer

      We’ll get in touch by phone to let you know if you’re successful and to offer you the role, before we send you written confirmation pending vetting. Once you’ve been successfully vetted, you’ll then receive your contract.

      Step 7 – joining the team

      As soon as you join us, you’ll kick-off your professional journey with the Capita induction program. It’ll get you up to speed on everything you need to know at the very start.

      We look forward to welcoming you and working with you as a trusted and proud member of the Capita family.

      Interested in working for Capita? Take a look at our vacancies

      See all vacancies

      Our solutions

      Diversity, equality and inclusion

      Diversity & inclusion

      We value difference. That’s why we’re committed to creating a diverse, inclusive environment where everyone can bring their whole selves to work, and feel welcomed, respected and valued for who they are.

       

      Learn more

      careers life at capita

      Careers by sector

      From engineering, technology and software, to corporate services, finance, consulting and customer services, follow your chosen career path by joining us at Capita.

       


      Learn more

      Globe - locations

      Our locations

      We employ over 52,000 talented and passionate colleagues across the world, each of them committed to delivering better outcomes for our clients. Find out where your nearest team is.



      Learn more

      Frequently asked questions (FAQs)

      Frequently asked questions (FAQs)

      Have a query? Head over to our frequently asked questions (FAQs) section where you’ll find everything you need to know about Capita.



      Learn more