Focus on your customers while our experts take care of your software
When problems happen, they have a habit of quickly escalating. They become costly, time-consuming and difficult to fix... We’re experts in fixing these problems. But we also aim to avoid them in the first place.
With consistent and continuous support, regular upgrades and proactive maintenance, our support service ensures you have the peace of mind to focus entirely on the demands of your customers, while we solve any issues before they become a problem.
We know that no two businesses are the same, so we tailor a support programme to ensure a level of service and support that suits your unique business needs and budget.
Excellent customer support is about more than just providing technical answers. It’s about building trusted relationships and ensuring your success.
Find out more about our support options
Create the precise level of support that matches your business needs and budget to keep your business running smoothly and efficiently.
- Full-Stack Developer & Dev Ops Support
- Hosting & Maintenance Managed support services
- Access to new releases and upgrades to ensure your system is up-to-date
- Access to our ITIL compliant Service Desk, including support call logging online or via phone
- Escalation to vendor technical support, if required
- Bespoke implementation of upgrades & releases
- Proactive summaries and problem alerts
- Site visits
- Faster response times (with problem priority)
- 1st Line Support Holiday Cover
- Out of hours support
- Training
