We’re experts in designing, transforming and delivering seamless experiences for our customers in the moments that matter to them most.
With our contact centres, our teams deliver phone-based customer service to a broad range of clients. Our colleagues are dedicated to making a positive difference for our clients and their millions of customers all over the world.
Whether you join us in a home-based, office-based or hybrid role, this is the perfect opportunity to work with some of the world’s biggest brands. You could be taking calls for the RSPCA, assisting commuters for Transport for London or helping Virgin Media O2 to keep their customers happy. Join us and together we can ensure that every customer has a great experience.
What we do, what it’s like to work with us, and our customer ethos.
What do people in Capita’s contact centres actually do?
Our teams are helping our clients’ customers in multiple ways every day, including offering advice, finding effective solutions, fielding complaints, taking orders and processing payments.
Although there’s plenty of variety within each role, they all share the same, single purpose: to achieve better outcomes for our clients by ensuring the needs of their customers are satisfied.
What’s it like working in a Capita contact centre?
Working in a contact centre requires patience and understanding. You’ll need to approach challenges with a friendly and positive attitude, listening carefully to requests, queries and complaints, managing them sensitively and coming up with effective solutions.
We’ll make sure you’re surrounded by a team who can offer advice on how to deal with challenges, so you’ll feel supported every step of the way.
Does Capita have a particular customer ethos?
We believe that a customer-first approach leads to a good overall customer experience and encourage you to treat each person individually: it may be your twentieth query to answer but it’s their first to ask.
You may have to deal with upset or confrontational people who require patience but you’ll also support people who are immensely grateful for the help you’ve provided. While not an easy job, it can be immensely rewarding.
Our people are at the heart of everything we do, which is why we offer all our colleagues the opportunity to learn something new and expand their skillset whenever they need to.
We have a variety of courses and training opportunities, including accredited courses, mentoring schemes, external training and masterclasses, to help further your career and enhance your progression.
When it comes to your personal development, we understand that everyone has differing ambitions and goals. As a result, our tailor-made talent packages provide everyone with just the right training opportunity at just the right time.
Our locations
We have contact centres across the UK and overseas. Within the UK,
they can be found in Glasgow, Cardiff, Yorkshire and the North West
of England. Discover where you could join us.
How to apply
If you’re passionate about customers and speaking to people,
whatever role you’re interested in, we’d love for you to get in touch.
Video: Working in customer service at Capita
Discover what our people enjoy most about working in customer service at Capita and what they’d advise to new colleagues.
Why not also take a look at our selection of videos and blogs created by Capita colleagues to find out what they really think about working here.
