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239 jobs found

Complaint Handler - Life & Pensions
  • Job ID: 10108476
  • Financial Services
  • Manchester
  • Full time
  • Permanent
  • Hybrid
  • Posted on 13 March 2025
Job description:

Are you a seasoned professional in the Life & Pensions sector with a knack for resolving complaints and identifying trends? Capita is on the hunt for a Complaint Handler to support one of our key Life & Pensions clients in Manchester. You'll be responsible for investigating and resolving complaints, while also identifying and escalating root cause trends to drive continuous improvement. We are looking for someone with proven experience in the Life & Pensions sector and strong knowledge of FCA regulations. Ideally, you've handled escalated complaints in the past, though training can be provided for people looking to take a step up into this role from another role in Life & Pensions. We would also welcome applications individuals from other sectors who have demonstrable proven experience in escalated complaints and transferable skills. This role offers a great work-life balance, as it is predominantly home-based with a weekly visit to our Manchester office. Therefore, it's essential that you live within a commutable distance to Manchester city centre. The position is permanent and full-time, with 37.5 hours per week, Monday to Friday. Capita is an equal opportunity and disability confident employer.

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Television Licence Field Officer
  • Job ID: 10109118
  • Field Operations
  • Bradford
  • Full time
  • Permanent
  • Field Based
  • Posted on 13 March 2025
Job description:

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Bradford area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. • You’ll be rewarded with £31,650 annual salary. • You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly. • In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day. • Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week. • Location: You will be home-based and spend your shift visiting people in communities across your region. Ideally, you will be living in the BD postcode areas.

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Desktop Support Engineer
  • Job ID: 10108420
  • Technology End User Services
  • Belfast
  • Full time
  • Permanent
  • Office Based
  • Posted on 13 March 2025
Job description:

Desktop Support Engineer role based onsite at our Belfast Office.

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Recruitment Coordinator - Norwich
  • Job ID: 10108437
  • Customer Operations
  • Norwich
  • Full time
  • Permanent
  • Office Based
  • Posted on 13 March 2025
Job description:

Recruiting tomorrow’s Army today. Be the best to support the best! Supporting candidates throughout their bespoke recruitment journey to join the British Army as Recruiter in Norwich: You will take responsibility for delivering diverse and inclusive attraction and recruiting activities in a defined area. Delivering exceptional solution focused customer service which is tightly measured against targets and candidate feedback.

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Head of BI, Insights and Data Governance
  • Job ID: 10107458
  • Data
  • Full time
  • Permanent
  • Work From Home
  • Posted on 12 March 2025
Job description:

This pivotal leadership role within our organisation requires a visionary who can provide clear, trusted, and visible leadership for our BI, Insights, and Data agenda. The successful candidate will collaborate closely with the Division’s Transformation Lead to innovate and enhance service delivery, optimising our common data architecture and AI to drive efficiency. You will effectively lead the development and improvement of the Capita Public Services BI, Insights and Data provision. You will create and manage a centre of excellence to provide guidance to all Divisional businesses to ensure standardisation of approach, adoption of tools and technologies to deliver efficiencies and excellent client outcomes and share best practice. The role will also work with Group Data colleagues to ensure minimum data standards are met across the Division. We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

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Kundendienstmitarbeiter mit Deutschkenntnissen (Plovdiv)
  • Job ID: 10109212
  • Customer Service Delivery
  • Bulgaria - Plovdiv
  • Permanent
  • Hybrid
  • Posted on 12 March 2025
Job description:

Als Kundendienstmitarbeiter bei Capita werden Sie Teil eines Teams, das unsere Telekommunikationskunden in Deutschland betreut. Sie werden hervorragende Pflege und Kundenzufriedenheit gewährleisten, indem Sie erfolgreich verschiedene Telefon- und E-Mail-Anfragen bearbeiten. Gleichzeitig bleiben Sie engagiert, andere Produkte und exklusive Angebote entsprechend den Kundenbedürfnissen und als Teil unseres Engagements für die Kunden zu fördern.

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