Learning & development podcast: building resilient, skills-based organisations
Part of our 'The Big Questions' podcast series, we explore the skills that create resilience and inclusivity in skills-based organisations, how to create a skills framework, and how to use technology to embed a skills approach.
CXM services in 2024: how four major industries are delighting customers
We explore four major industries that have leveraged digital technologies to achieve significant growth and enhance customer experience management strategies.
Capita to enhance CX and staff skillset in 100-strong AI Academy
We've launched an AI training Academy in partnership with Multiverse, delivering more than 100 AI apprenticeships to leverage AI responsibly.
Smart buildings case study: improving energy efficiency and air quality in residential care
Through the implementation of smart buildings technology and data-driven insights, we have significantly enhanced the living conditions at Serene Care, a boutique care home operator that provides a safe, personalised and intimate home for residents.
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Featured highlights
Capita plc extends contract with European telecoms provider
Capita announces it has extended its customer experience contract with a leading European integrated telecoms company for 2 years from January 2024.
Capita secures extension with Westminster City Council
Capita has a 3 year extension to deliver council tax, revenues and benefits, and business rates customer management for Westminster City Council.
Our expertise in your industry
We’re a consulting, transformation and digital services business, delivering innovative solutions to transform and simplify the links between businesses and customers, and governments and citizens. We offer unparalleled breadth and depth of expertise across each of the industries we support – find out more by selecting your industry below.
Education and learning
Our market-leading local authority software and best-in-class school support services are helping to deliver the best possible outcomes for children and young people.
Financial services
We help financial services clients navigate the unique, evolving challenges of a complex, highly-regulated industry, helping to transform their customers’ experiences.
Central government
We’re a vital strategic partner to government, delivering technology-enabled services to create better outcomes for citizens and communities.
Local government
We work together with local authorities to improve productivity and outcomes, helping to create thriving local spaces and exceeding service expectations.
Telecommunications
We apply our industry- and technology expertise to help our telecoms clients transform operations, processes and culture for seamless end-to-end experiences.
Insights
Latest insights
Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Case studies
Read about our work
Every day we’re helping our clients transform and simplify services with innovative solutions. Here are some practical examples of how we’re delivering these solutions and the difference they make.
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