Capita’s industry spotlight: key CX trends by sector
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
Read moreWelcome to Messaged Received, a Capita podcast series that shares powerful stories of resilience and dedication from veterans, reservists and military spouses. Join us as we explore their inspiring career journeys, the obstacles they’ve overcome and the successes they’ve achieved. Learn about their wellbeing journey and the invaluable support they have received from both the military and Capita.
In the podcast series, we also highlight our commitment to upholding the Armed Forces Covenant and creating a culture that honours and empowers those in the armed forces community.
Ade and Paul share their experiences of transitioning from military to civilian life and give advice to those who are thinking of leaving the military or have already left it. They also talk about family life and the importance of a good work-life balance.
Hume Jones, Managing Director of Electranet talks about his military career, his support of the veteran community and striving for a more diverse and inclusive workplace. We also learn about his family, his beer-making skills and his goal to race around the world.
Hear about Rob’s fascinating career journey, the unique duality of his current role, and how he pays knowledge forward as he empowers his students to look at the world from a fresh perspective. Rob shares his personal experiences of bullying and his aim to prevent his students from going through the same.
Two military spouses at Capita - Emma and Liz - discuss their remarkable career paths and how they shatter the stereotypical images associated with military partners. They talk about having to adapt to different cultures and learn new languages through frequent relocations, and share career advice to anyone looking to join Capita.
Sara-Jane and Dave tell all about joining the army at a young age, the impact it had on their mental and physical health, and how their journey has come full circle. Today, they give back to the army in many ways, from onboarding and helping prospective soldiers, to raising money for a veteran's charity. Tune in now to hear all about it.
The Armed Forces Covenant (AFC) is a promise from the nation that those who serve or have served in the armed forces, and their families, are treated fairly.
At Capita, we recognise the value that serving personnel, reservists, veterans and military families bring to our business, and we’ve pledged to honour the AFC and support the armed forces community.
Capita shares their expertise on how financial services, TMT, retail, and utilities are addressing 2026’s CX challenges and opportunities.
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In 2026, CX in the UK, Ireland, and Europe blends AI, personalisation, and trust, balancing automation with human empathy and meeting sector-specific needs.
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