From speech analytics and virtual assistance, to visual intelligent voice routing (IVR), we're developing innovative applications that are empowering agents to deliver even better customer experiences.

We’re working with a range of leading-edge providers including Amazon Connect to bring the best in agile and flexible cloud-based contact centre platforms.

We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

Our software is turning abandoned website sales into completed transactions.

Our managed planning and building services help local authorities meet regulatory obligations, keeping places and communities compliant, safe and in growth.

Our on-demand planning services for local authorities include planning policy, development management and specialist support services.

We can manage all aspects of building control – to be switched on and off to meet demand - freeing your teams to deliver other core services to residents.

We provide regulatory service solutions, including for environmental health, local land charging, trading standards and licensing.

Our vast range of customer services for local authorities includes general enquiries, council switchboards, advice lines, complaints handling & one-stop-shops.