Capita has added an automation function to its benefits software, helping councils reduce claim processing times to less than two minutes - 20 times quicker than processing the same form manually.
One Revenues and Benefits’ automation enables councils to deliver further efficiency by releasing employees from the time-consuming tasks of data re-entry and manual processing for lower risk claims, instead allowing them to focus on the more complex claims requiring greater scrutiny to ensure protection at the 'claim gateway'.
Automation can improve the service local authorities offer their customers, who can now submit their claim online and could receive confirmation of their entitlements automatically.
The automation capability is fully configurable to manage any claim type, including those subject to risk-based verification. It is easily and quickly configured, working alongside existing online assessments and applications processes to identify and manage these assessments from start to finish.
