Collections services

Providing effective collections for your business

At Capita, we have decades of experience in collections and can work together with you to find the solution that best fits your exact needs. With our proven track record of innovative technology, deep expertise in collections operations and powerful business analytics we can help your business to achieve your goals.

Some consumers have had very little or no experience of dealing with collections agents. Their interactions with the company that they now owe money to, if they had any, have probably been of a customer service nature. During this time, their emotions and stress are high. Your brand and reputation are under the spotlight. They need your support and reassurance which in turn will help them to make the suitable payment arrangements.

A managed service and partnership approach

Capita can provide either a fully managed or hybrid collections service – depending on what fits best with your business’ requirements. Our collections service can help your business to:

• Reduce costs
• Increase collections rates
• Provide a better customer experience
• Prevent your customers getting into debt
• Be flexible to deal with the planned and unplanned demand

You get the expertise, compliance and best practice, innovative technology, the management of agents, and, if required, the development of your total innovative collections solution.