Job description:
Capita is seeking Customer Service Advisors (3 roles available) to be part of our vibrant team, on a key Financial Services contract based in Glasgow.
You will be responsible for assisting customers with queries and general administration of their life and pensions account, with most contact being inbound telephone-based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.
The roles will be on a full time, 12-month fixed term contract basis, working 40 hours per week from 8am to 6pm. We would expect new team members to be office based full time for the first 8 weeks during training, then once competent, moving to a hybrid arrangement with weekly office visits and rest working from home.
Capita is an equal opportunity and disability confident employer.
