Is the cost of virtual care too high? Tim Coney debates that the issue is not with the concept of virtual care but that it lies in the current deployment model.

Our report “From back-office to business-critical: The case for information management in policing” provides a roadmap for modern information management.

Our net zero maturity tool and persona report can bring you a little closer in Knowing your customers better to help reduce their carbon footprint. We carried out extensive research with 3,000 consumers, segmenting that data to define 8 personas, each with their own distinct circumstances, values, beliefs and barriers towards achieving net zero.

This article looks at the opportunities for automation to transform public sector organisations into agile, efficient powerhouses.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Capita announces it has extended and expanded its customer experience contract as the strategic partner for a major European telecoms provider.

We help you make the most of your resources with innovative new solutions to help you deliver high-performance public services.

We can help you use data, technology and our process know-how to make local public services more effective, empowering you with innovative solutions.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Since 2013, the Data Communications Company (DCC), one of our subsidiaries within the Capita group, has been licensed by the UK government to build and manage the central network for smart metering across Britain.