This thought leadership paper explores AI and Generative AI through the customer experience lens as we move closer to making real on the promise of Gen AI.

Gillian Chamberlain reports back from a panel session at the CCW Europe Summit where she discussed the importance of meeting business goals when outsourcing.

Capita has extended its contract with the Department of the Environment, Climate and Communications (DECC) to operate Eircode, the National Postcode System in Ireland.

Capita South Africa colleagues were well represented at the Cape BPO Awards with five finalists and three winners recognised as business process outsourcing top achievers.

Scott Hill reports on Capita being recognised in the top companies for women by Forbes Magazine.

In advance of new SPS import policies, we discuss how AI and automation will be vital for compliance for traders and authorities.

Adolfo Hernandez will succeed Jon Lewis as Chief Executive Officer on 17 January 2024, at which time Jon will step down from the Board.

Capita has completed the sale of its travel and events businesses Agiito and Evolvi to Clarity Travel Ltd on the terms announced on 10 August 2023.

Capita has secured a contract to manage the Civil Service Pension Scheme (CSPS) for the Cabinet Office from Sept 2025 in a deal worth £239m over 10 years.

Based on an organisational review, Capita will start employee consultation programmes expected to deliver savings of £60m on an annualised basis from Q1 2024.