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Citizen experience
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The global pandemic has highlighted how organisations in the UK have been able to successfully work together to continue providing the best patient care.

Insight

The use of data analytics and automation can improve the experience of users and deliver savings compared to the more traditional service-desk SLA approach.

Insight

Our FCA-regulated team provides short-, medium- and long-term actuarial resource, and an ongoing outsourced service for insurance and pensions providers.

Service

During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

Insight

Together with leading social enterprise organisation, The Wise Group, we’re lifting people out of poverty in Scotland.

Case study

The great reset of the pandemic has the potential to launch the UK’s productivity back on course, following record low levels in 2019 – but the key to unlocking post-pandemic productivity not only lies in further and greater technology adoption, but also in reskilling.

Insight

For the past five years the number of homeless people in the UK has been rising, with Crisis estimating that up to 200,000 families and individuals are now experiencing the most severe forms of homelessness, including rough sleeping.

Insight

Our expert out-of-hours team ensures emergency callers to London Borough of Barnet Council, including the most vulnerable citizens, get quick and reliable help, no matter when they need it.

Case study

Despite the best efforts of local authorities to prevent them, emergency situations are part of life.

Case study

Advanced predictive analytics have been successfully integrated across a wide range of sectors in recent years, particularly those with an academic focus such as science, technology, medicine and engineering.

Insight

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