Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

How can we build services that deliver both health and social care, and how services integration can break the cycles of crisis? Find out more in our article.

Capita announces it has been selected as the preferred bidder to deliver Functional Assessment Services (FAS) for DWP and DfC.

A complaint is a chance to turn an unhappy customer into a brand ambassador as well as an opportunity to improve your services…but only if handled correctly.

You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

Capita plc Half Year Results 2021

Long tail strategy is also about corporate responsibility, the SME agenda, supply chain risk and social value.

There can be no doubt the pandemic has altered the emotional make-up of society. Collectively, we are now much more aware of the suffering of others – and how could we not be after seeing lives turned upside down and businesses upended with no sense of rhyme or reason or equity.

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

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