Conversational AI is your first line of enquiry during disruptive events, delivering critical information to customers and easing the load from contact centres

The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022.

Capita IT Services has been awarded authorised device reseller (ADR) partner status from Microsoft for the next generation collaboration device, the Microsoft Surface Hub.

Creating a simpler business well positioned for the future.

Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’.

Capita has been named as a customer experience management ‘market leader’ according to Everest Group’s Customer Experience Management (CXM) peak matrix research 2020.

Capita has secured a three-year contract with independent financial adviser network, In Partnership, to deliver a software solution to simplify compliance reporting and processes for its member firms.

DragonflyAI, the British predictive analytics platform which is backed by Capita, is delighted to announce today the completion of a £625,000 ($1m) seed funding round.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

The level of thought and care that has gone into the design of the VSim is clear (and synonymous with what I've come to expect from you guys over the last decade and a bit).