It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

As a trusted technology and support partner, we’re delivering first-choice software licensing, services, products and support for our customers. By joining forces with the market-leading technology providers, as well as innovative start-ups, we ensure you have easy access to the software and services you need, at a price that reflects our scale.

Capita and Good Things Foundation announce partnership to tackle England’s digital divide

Our software support service ensures you can focus on the demands of your customers, while we solve any issues before they become a problem.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

Capita's Project Selborne Team sponsors the On The Water Programme to support young people from East London to experience the thrill of watersports.

By leveraging our capabilities, digital expertise and extensive network, we help charities build experiences to change the world for better.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Capita has been named a ‘market leader’ in the 2021 ISG Provider Lens™ Contact Center – Customer Experience report for Europe and the UK.

Capita today launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.