Flexible, intuitive case management tools integrate with user-friendly citizen and professional portals, automatically populating the back-office database.

Our software support service ensures you can focus on the demands of your customers, while we solve any issues before they become a problem.

Our services include document management, mailings and digital mailroom scanning, storage and retrieval as well as full-service digital multichannel solutions.

We help clients harness the data, technology and people to ensure they can always serve their customers with the most effective and efficient customer engagement journeys, creating better outcomes at every touchpoint. By working collaboratively with our clients and drawing on extensive practical experience, we deliver services and innovative solutions that transform the customer experience.

Local Authorities are required to undertake activities to identify unreported changes and to ensure the accuracy of housing benefit awards. Capita’s solution delivers a fully integrated digital solution for HBAAI processing.

We help the armed forces to unlock the real value of data, accelerating data transformation, reducing costs and optimising change.

Using AI, automation and data science, we’re helping the armed forces to be more efficient and improve military capability.

We’re working in partnership with the utilities sector to create a sustainable future through data-led insight and innovation, transforming new consumer demands into opportunities to grow.

We help financial services clients in retail banking, pensions, payments and mortgages transform customer experience in a complex, highly-regulated industry.

We’re helping banks and building societies to drive growth by delivering positive customer experiences through expert customer service agents, services which include those regulated by the FCA, and intelligent technologies.