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Creating a user-centric culture: the top 3 benefits to your organisation

In the third and final instalment of his three-part series, James Bunce examines the fundamental principles of the agile workspace and how we go about building a truly user-centric culture.

In parts one and two of this blog series, we’ve reviewed the results of Capita and Citrix research of 200 CIOs, examining the progress organisations are making in building an agile workspace. In this third and final blog, we’ll look at a core tenet of the agile workspace – building a user-centric culture.

It’s no secret that corporate IT has not typically been seen as the most user-centric aspect of an organisation; clunky devices, inefficient workflows, and restrictive policies are familiar to many of today’s workers. However, as younger generations that have grown up surrounded by technology enter the workforce, they are bringing with them new expectations of how the technologies they use at work can be shaped around them.

Download the full report on Capita and Citrix’s research:

'Delivering digital transformation demands agile workspaces – where are organisations today?'

CIOs are aware of this changing dynamic, with the research finding the overwhelming majority (93 per cent) of organisations say younger employees are driving demand for more flexible technology and ways of working. This includes things like a Bring Your Own Device (BYOD) policy, enabling remote and mobile working, and even contributing to environmental sustainability. However, for many organisations, building this kind of agile workspace is fraught with challenges, and 88 per cent of organisations also admitted that dated capex budgeting models were making it more difficult for them to create agile workspaces. Despite these difficulties, pivoting to a user-centric culture can deliver numerous business benefits – here are the top three:

1. A happier, more satisfied workforce

A user-centric workspace which puts employees first improves their productivity and efficiency. It even makes the organisation a more attractive place to work – with 91 per cent of CIOs stating the IT user experience is important in attracting and retaining new talent.

2. A more competitive business

User-centricity is fundamental to organisations’ ability to compete. Moving away from a traditional workspace enables companies to roll-out new services quickly. With 84 per cent of CIOs stating an inability to quickly roll-out new services to their workforce impacts their ability to stay ahead of the competition, this is a key driver of user-centricity.

3. A greener, more sustainable workplace

By minimising reliance on physical offices and presenteeism, businesses can shrink not only their overheads but also their impact on the environment by reducing e-waste and the number of business miles travelled. A significant consideration when three quarters (76 per cent) of organisations now include IT when setting or achieving CSR policy goals. The workspace is no longer just a place to go for work, but it directly affects productivity, mobility, premises strategy, and the recruitment and retention of staff. There is also a growing awareness that user-centric ways of working play an important role in meeting business targets.

First published by Capita IT and Networks.

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James Bunce

Sales and Marketing Director, Capita IT Services

James has spent his career leading client engagement in both enterprise and SME customers, developing partner relationships that support the overall client engagement strategy and delivering successful outcomes based on aligning technology innovation with a passion for customer excellence. Joining Capita in 2016 and with a background in strategic consulting, organisational change and IT infrastructure managed services, he is responsible for delivering our external growth in IT Services by providing new and relevant approaches to technology transformation and adoption for clients.

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