Senior Reporting Analyst

Capita have a rare and exciting opportunity for a senior reporting analyst to provide technical support and coordination for the Services management function. 
The ideal candidate will be joining a small, dedicated and developed team where they will be able to make a real impact delivering cutting-edge solutions for both Capita’s numerous businesses and their clients.

What you'll be doing:

• Creation and Maintenance of the Internal & Client Reporting for existing and new customers.

• Creation and Automation of Excel, SAP BO, and Power BI minimising manual intervention and achieving high accuracy.

• Support creation and circulation of dashboards from multiple and complex data sources.

• On receipt of requests for new work, clarify requirements, identify options to progress, prioritise and plan the work required, ensuring all stakeholders are updated and that the finished product meets the requirement.

• To support the delivery of statistical information, interpretation of data and the presentation of Management Information to meet the needs of internal stakeholders and external customers.

• To identify opportunities for continuous improvement in the development, delivery and maintenance of management and customer information.

What we're looking for:

• Knowledge of Microsoft 365 (Word, PowerPoint, SharePoint etc.)

• Knowledge of Advanced Excel, including complex formulae.

• Understanding of Power Query, Power Pivots and Dashboard creation in Excel or other reporting Toolset.

• Strong Logical and Analytical skills.

• Proven interpersonal and communication skills, written and verbal, particularly in relation to technical consultations with customers.

• Ability to meet deadlines and cope with pressure.

Desirable:

• An understanding of ITSM and ITOM tools will be beneficial.

• Experience of SSRS, SAP BO, Power BI, or other reporting toolsets will be beneficial.

• Experience of the BMC tool stack, and Avaya Telephony Reporting will be beneficial.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.