Irish Speaking Customer Service Representative

What you’ll be doing:

• Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
• Accurately capture data and enter it on to the relevant systems.
• Respond to all contacts from both internal & external customers made via all the available channels.

What we’re looking for:

• Fluent Irish Speaker
• Excellent customer service skills – with the ability to communicate both clearly and effectively.
• Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
• Excellent interpersonal and organisational skills – with thorough attention to detail.
• Ability to work towards customer service SLA’s and KPI’s.
• Computer literate (including Microsoft Suite) and data entry skills.

About Capita Customer Solutions

Capita Customer Solutions is an established leader in the customer service outsourcing market with multiple major clients in both the public and private sectors.  We have a strong reputation for the reliable delivery of bespoke, high-quality and flexible solutions in the areas of: Customer Service and Sales, Credit Management, Agribusiness, Quality Assurance, Finance Processing.

What’s in it for you:

• 20 days holiday with 2 company days and the opportunity to buy extra leave.
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more  
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology 
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice 
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform 

What we hope you’ll do next: 

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call +44 7784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.