Home Office Customer Support Specialist with German
Job ID: 10103623
Sofia
Permanent
Work From Home
We are seeking a dynamic and motivated individual to join our new team as a Customer Support Specialist with German!
Job Description
Supporting customers through different channels (inbound calls and messages)
Analysing and solving customers’ queries
Sharing information on administrative and technical requests
Making changes to the system
Forwarding faults or calls to other departments
Our requirements:
German C1+ level is a must
English B1
Attending the initial training at our office in Sofia (accommodation bonus provided upon eligibility)
Customer-oriented thinking and attitude
Excellent organizational and communication skills
Good knowledge of MS Office
Willingness to work on shifts
What’s in it for you:
Friendly work atmosphere and positive environment with great work-life balance
A multinational environment, with strong ties to UK business culture
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Food stamps
Additional medical insurance
What we hope you’ll do next:
Click ‘Apply’ to fill out our short application form, so that we can find out more about you.
Only shortlisted candidates will be contacted.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.