Customer Service Advisor
Job ID: 10103844
Darwen - India Mill Centre
Permanent
Hybrid
The Customer Service Advisor will take incoming calls from TV Licensing customers with varied requests from setting up a new licence or advising us of a change of address to asking questions regarding our policies and regulations.
You will responsible for accurately capturing data and entering it on to the relevant systems to ensure customer licence details are kept up-to-date and providing a quality service to achieve first time resolution while promoting the legal requirements for a TV Licence.
The successful candidates will be rewarded with a £22,542 pa basic salary on a permanent full-time contract.
The role offers hybrid working arrangements (to be considered, candidates must live in a commutable location to our assigned Darwen office for office working).
37.5 hours per week on rotational shifts between 08:30 & 18:30 Monday to Friday.
Job Description
What we’re looking for:
You will need to have excellent communication, listening and questioning skills, be customer focused, computer literate with the ability to work under pressure while meeting agreed targets.
Previous Contact Centre experience is essential. We also welcome applications from Welsh Language speakers of all levels.
You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative.
About Capita TV Licensing
At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.
What’s in it for you?
- A competitive basic salary of £22,543 pa
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 52,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.