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Experience brilliance

Transformational customer experience, driven by data, enabled by technology, powered by people.

As Capita Experience, we deliver market-leading customer service outsourcing combining local knowledge with global perspective to enable you to compete, transform and thrive through challenge and change.

We are Capita. Experience the magic.

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Our services

We enhance your business goals, helping you optimize your customers lifecycle – end to end.
customer-service-rep

End-to-end customer management

Create impact in every conversation interaction, from customer care to technical support.

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Customer-retension

Sales

Expand your customer relationships and drive loyalty to accelerate growth and productivity.

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Collection

Collections payments services

Predict, prevent, protect. Keep customers on track with our pre-emptive debt management technology and collections platform.

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Key statistics

 

100 million

➥ customer interactions every year

 

8

➥ global centres of excellence

 

32,000

➥ international colleagues

Industries

Telco and media

Say hello to seamless experiences to meet every customer's needs.

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Financial services

Streamline operations and deliver exceptional multi-channel experiences.

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Utilities

Comprehensive end-to-end support to elevate trust, loyalty and retention.

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Retail

Turn engagement into growth with a unified customer experience.

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Let’s transform your customers’ experiences. Get ready to experience the magic.

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Insight articles

Learn more about our innovations and partnerships in data, analytics and artificial intelligence which ensure we can attract the best people from around the world, offering fulfilling careers for our colleagues and forward-looking solutions for our clients:

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