Visiting Officer (Field based - SW16 5DA)
Job ID: 10095079
London
Permanent
Work From Home
Are you looking for a field based role, one with autonomy and the opportunity to interact with the public in a meaningful way? If this sounds interesting to you then this role is for you, the Visiting Officer works for Lambeth Council though Capita Plc and visits business' to carry out business rates visits.
The purpose of these visits is to look around the properties to ensure that the business rates being paid are correct and the business is in the correct banding. At the start of the week you are provided with the visits you need to make, you can then plan your week dividing your time between visiting the business' and completing the administrative tasks from home.
We are looking for someone who is outgoing and able to communicate with the public, someone with an attention to detail and a good level of customer service experience.
Job Description
What you’ll be doing:
Visit commercial premises and arrange appointments with landlords, agents, business owners, etc. to gain access to them
Liaise with other agencies such as the Valuation Office Agency and other departments within the Council
Inspect properties or sites that have been given planning permission to carry out works that will affect the Rating List
Provide reports to the Valuation Office Agency that assist in keeping the Business Rates database up to date
Establish liability, entitlement, exemptions, discounts and reliefs for Business Rates
What we’re looking for:
A full driving licence and access to a vehicle
Good written and numerical skills
Computer literacy and ability to use handheld devices
Enthusiasm, friendliness and confidence
Initiative, self-motivation and accuracy
Good communication and presentation skills
Ability to work under pressure and to tight deadlines
Ability to work independently and as part of a team
About us: Capita Public Service – LPS
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services.
Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.
What’s in it for you?
A basic salary of £27,000
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Based in the Lambeth area with travel across the borough and some home working
A hybrid role with the scope to plan and manage your own workload
company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.