Programme Director

What will you deliver?

• Securing the investment required to set up and run the programme, and fund the deployment activities so that the desired benefits are realised
• Day-to-day management of the programme, including taking the programme forward from appointment and supervising, controlling and closing the programme
• Providing clear leadership and direction throughout the life of the programme and acting as the day-to-day agent on behalf of the SRO, ensuring successful delivery of the new capability
• Establishing the programme’s governance arrangements and ensuring appropriate assurance is in place. Implementing agreed recommendations to improve delivery confidence
• Ensuring the viability of the business case and maintaining alignment of the programme with Capita’s strategy and purpose
• Ensuring that the delivery of outputs or services from the projects meets programme requirements in line with the programme blueprint and projects dossier, and is to the appropriate quality, on time and within budget

Who are we looking for?

• You will be personally and professionally committed to the Programme Function’s mission to improve programme and project delivery across Capita Pension Solutions
• You will have the leadership skills and gravitas to operate comfortably with senior colleagues, up to and including Executive Officer level, as well as the ability to inspire and motivate delivery professionals across Capita
• Personable and pro-active professional, able to demonstrate full commitment to providing exceptional customer care and service in all activities
• Financial Services experience essential
• At least 5 years experience in leading large scale technical projects or workstreams, including offshore teams
• Outcome focused and able to make tactical decisions, within their area of discretion, to ensure that the overall project aims (and therefore the aims of the programme) are met in full
• You will be familiar operating in complex and large-scale organisational environments, and will bring career experience in one or more of large operational, managed services, outsourcing or consulting businesses
• You will be a highly effective influencer of senior colleagues, with the emotional intelligence to match the intellectual skills required to ensure consistent application of functional standards, whilst remaining empathetic to the challenges Divisions face in delivering programme and projects effectively

Who are we?

Capita Experience focus on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is to help our clients digitise their interactions with customers, members and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What's next?

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. 

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 

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