We focus on unlocking value by designing and delivering services which can solve challenges and enhance services for our clients and their end customers.
Whether you need one-off or seasonal support, or a longer-term contract or partnership-based model, we can support you with the talent, technology and processes you need. And, working with us, you’ll be in a better position to react quickly to economic, technological and market challenges.
The concept of outsourcing is changing, as are we. Clients are looking for a lot more than just cost reduction and efficiency savings – the focus is on service improvements for the end user, customer satisfaction and wider digital and service transformation. And, increasingly, our partnerships are based on delivering these outcomes.
It’s by thinking differently and applying innovation that we’re able to help our clients deliver, by making processes smarter, organisations more efficient and customer experiences better. For an overview of our services and capabilities, take a look at What we do.
We can look after just one or two specific services, or we can take on the whole end-to-end operation. Some of our clients want to achieve a single, specific outcome and only want a short-term and flexible arrangement – in these cases we can provide key talent and resources from within Capita to work with you as part of an integrated team to deliver that outcome. We’re flexible around the commercial arrangements too.
We also invest in the local communities where we operate, through our community programmes, ensuring that these communities benefit both socially and economically. Find out more about how we unlock value in our local communities.
Ways we can work with you
We have some 450 business sites and 70,000 highly trained people. The majority of our business sites are in the UK, Ireland and the EU, complemented by operations and delivery centres in India, South Africa and the Middle East.
We offer a range of service delivery models, from the more traditional partnerships, to joint ventures and shared services:
Taking your business operations to a nearshore centre gives you considerable flexibility in the choice of operating models.
Our global delivery model can increase operational efficiency and flexibility, reduce the cost to serve and improve customer satisfaction.
We’re dedicated to leveraging economies of scale from sharing central resources and from standardising procurement.